More than ever, today’s real estate market is faced with multiple challenges, such as tenant retention in an oversaturated market, reduced corporate maintenance/management staffs and budgets. MMC’s executive summary will outline the advantages of utilizing our highly customizable customer service, quality control and maintenance programs to meet the individual needs of our clients.
Via Nextel two-way radios and PALM Wireless Technology, MMC’s on-site management is notified immediately of cleaning problems and visits their point of contact to determine the category of the cleaning issue. If it is determined to be a contract work issue, the district/area manager is dispatched to implement and supervise corrective actions and retrain the employee if necessary. The registered issue is not closed out in our Quality Control System until a signed copy of the complaint sheet is returned to the account’s manager. District Manager’s bonuses are based on how quickly complaint sheets are resolved and closed out in MMC’s system, which has improved customer satisfaction by 38% since implementation in 1999.